Credit Repair Dispute Specialist

Responsibilities

• Prepare and submit credit disputes for clients
• Handle online disputing through Equifax, TransUnion, and Experian
• Filer and monitor CFPB complaints
• Make sure CFPB complaints are not closed without being properly reviewed or followed up on
• Work with BBB complaints
• Use FTC systems when needed for client files
• Understand and work with Early Warning Services / EWS
• Review client documents for accuracy before submitting disputes
• Organize, edit, and prepare documents using Adobe / Adobe Acrobat
• Communicate clearly with the customer service representative about client updates, missing documents, account status, and next steps
• Keep accurate notes and updates inside the company system
• Follow company dispute processes and SOPs
• Work well with the rest of the team to make sure clients are being serviced properly
• Stay organized and meet deadlines

Requirements

• Prior experience in credit repair dispute processing
• Experience with CFPB, BBB, FTC systems, and Early Warning Services
• Experience submitting online disputes with Equifax, TransUnion, and Experian
• Strong attention to detail
• Good written communication skills
• Good team communication skills
• Able to follow instructions and company processes
• Able to stay organized while managing multiple client files
• Experience using Adobe for client documents
• Reliable, professional, and consistent

Preferred Skills

• Experience working inside a credit repair company
• Experience communicating with customer service reps or account managers
• Knowledge of consumer reporting agencies and dispute timelines
• Able to track follow-ups and make sure nothing is missed
• Experience with credit repair software or CRM systems is a plus