Dispute Specialist
State Employees Credit Union of New Mexico · Santa Fe, NM · 3 wk ago
OTHRFull-time
About the role
The role involves resolving customer disputes efficiently and professionally, ensuring customer satisfaction and maintaining company reputation.
Responsibilities
- Resolve customer disputes promptly and effectively
- Handle escalated customer issues through multiple channels
- Document all interactions and escalate complex cases to supervisors
- Train new team members on dispute resolution processes
Requirements
- Bachelor’s degree in Business Administration, Customer Service, or related field
- At least 2 years of experience in customer service or related field
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
Qualifications
- Excellent interpersonal and communication skills
- Proficient in Microsoft Office Suite
- Experience with CRM systems is a plus
Skills
- Customer service skills
- Conflict resolution
- Time management
- Problem-solving
Benefits
- Flexible working hours
- Professional development opportunities
- Competitive salary package
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday to Friday, 9 AM to 5 PM
Contact Information
To apply, please click the "Apply Now" button above or visit our website at [insert website URL].