Dispute Specialist

Essential Duties/Responsibilities

• Investigate and process error disputes using software in a timely and efficient manner.
• Responsible for processing all error disputes received from locations or directly from customers.
• Conduct investigations of error disputes in a timely manner to ensure all deadlines are met.
• Aid in customer inquiries, responding through various forms of communication.
• Maintain awareness of customer feedback and provide suggestions for improvement.
• Attend to duties as assigned.

Job Qualifications

• Proficient knowledge of personal computers and applications relevant to banking systems.
• Basic understanding of Microsoft Office Suite (Outlook, Excel, Word).
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work effectively in a team environment and multitask.
• Self-motivated and capable of working independently.
• Strong understanding of banking regulations.

Education & Experience

• High School Diploma or GED required.
• Associate’s Degree or higher preferred.
• Two or more years of banking experience preferred.
• Knowledge of banking systems, products, and services is advantageous.

Physical Requirements

• Regularly required to talk or hear.
• Occasionally required to sit, stand, walk, use hands and fingers, handle, or feel objects, tools, or controls.
• Occasionally required to reach with hands and arms.
• Must be able to lift, carry, or move and position items weighing up to 25 pounds.

Starting Rate of Pay

From $18.00 to $23.00 per hour, depending on experience.

Benefits

For an overview of our employee benefits, please visit: Alpine Bank Careers Page.

Position Information

The position is anticipated to close on July 31, 2026, or until filled.