Dispute Resolution Specialist
Job Duties
This individual will utilize alternative dispute resolution (ADR) skills to assist consumers and businesses in the resolution of consumer complaints that do not allege violations of law. Duties include resolving disputes between consumers and businesses through use of appropriate ADR methods, including facilitation, conciliation, and mediation; managing assigned caseload in an effective and efficient manner; and providing consumer education where appropriate.
Minimum Qualifications
- Knowledge and experience in customer service, consumer protection laws, and ADR techniques
- Well-developed oral and written communication skills
- Demonstrated success and experience in the resolution of complaints using ADR methods
- Proven ability to work efficiently in a fast-paced environment and to interact effectively with a diverse workforce and the general public
- Proficiency using personal computers
- A solid working knowledge of Microsoft Word, Excel, and databases
Additional Considerations
- Preferred candidates will possess a B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in ADR
- Although Supreme Court of Virginia certification in General District Court mediation is not required, successful candidates must be willing to obtain General District Court mediation certification within two years of employment and maintain this certification
Special Instructions
Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.
Contact Information
Name: OAG Recruitment
Phone: 804-786-2071
Email: recruitment@oag.state.va.us