Dispute Resolution Specialist

See our current open positions.

About the role

We are looking for enthusiastic individuals who are passionate about customer service and eager to contribute to a dynamic and innovative financial institution. At Equity Bank, you will have the opportunity to work in a supportive and collaborative environment where your ideas are valued and your professional growth is prioritized.

Responsibilities

• Provide exceptional customer service through various channels including phone, email, and in-person visits.
• Manage customer accounts, handle inquiries, and resolve issues efficiently.
• Adhere to regulatory requirements and maintain compliance with all policies and procedures.
• Participate in training programs to enhance your skills and knowledge.
• Collaborate with colleagues across departments to ensure seamless service delivery.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer literacy, including proficiency in Microsoft Office applications.
• Experience in a customer-facing role is preferred but not required.

Qualifications

• Excellent problem-solving and decision-making abilities.
• Customer-centric mindset with a focus on building long-term relationships.
• Ability to manage multiple tasks and prioritize effectively.
• Passion for continuous learning and professional development.

Skills

• Strong verbal and written communication skills.
• Effective listening and empathy skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of banking products and services.

Benefits

At Equity Bank, we believe in offering comprehensive benefits to support our employees’ well-being. These benefits include:

• Competitive salary and performance-based bonuses.
• Paid time off, including vacation, sick leave, and holidays.
• Health insurance coverage, including medical, dental, and vision plans.
• Retirement savings plan with employer matching.
• Employee assistance program for personal and professional support.
• Professional development opportunities and training programs.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Our schedule is flexible to accommodate your needs and the demands of the position.

Contact Information

To apply, please visit our careers page or contact us directly at [Contact Information].

We are an equal opportunity employer and welcome applications from all qualified individuals.

For more information on our commitment to diversity and inclusion, please refer to our Equal Opportunity Employer statement.

For more information on our benefits and compensation packages, please refer to our Benefits section.

For more information on our pay and schedule policies, please refer to our Pay & Schedule section.