Credit and Collections Manager, Surfacing
PlayCore · Chattanooga, TN · 2 wk ago
On-siteAccountingFull-time
Essential Duties And Responsibilities
- Develop and implement credit policies and procedures to assess customer creditworthiness.
- Review and approve credit applications, set credit limits, and monitor ongoing risk.
- Collaborate with sales and customer service teams to balance risk and revenue.
- Lead the collections team to ensure timely recovery of outstanding receivables.
- Design and execute collection strategies for delinquent accounts.
- Negotiate payment plans and settlements with customers when necessary.
- Prepare regular reports on aging accounts, DSO (Days Sales Outstanding), and collection performance.
- Analyze trends in payment behavior and recommend process improvements.
- Monitor KPIs and ensure compliance with internal and external audit requirements.
- Supervise, train, and mentor credit and collections staff.
- Set performance goals and conduct regular evaluations.
- Foster a culture of accountability and continuous improvement.
- Maintain and optimize ERP and credit management systems.
- Ensure adherence to company policies, legal regulations, and industry standards.
Competencies
- Analytical Decision-Making
- Learning & Development
- Communication
- Planning & Organizing
- Professionalism & Integrity
- Results Orientation
- Financial Management
- Risk-Taking/Creative Thinking
Education And Experience
- 5+ years of experience in credit and collections, with at least 2 years in a managerial role.
- Experience in manufacturing and/or construction operations.
Other Skills And Requirements
- Strong understanding of financial statements, credit score models, and collection laws.
- Excellent communication, negotiation, and leadership skills.
- Proficiency in ERP systems and Microsoft Office Suite.