Creative Operations Senior Manager (Traffic) - Remote

Join Our Spiro·Verse THIS IS A REMOTE OPPORTUNITY IN THE US. Company Overview This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging. Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro nauts, we are born storytellers & story makers; fearless dreamers of the “what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity. Learn more about who we are here! Position Overview Spiro is hiring a Creative Operations Senior Manager to join our global Agency Operations team. The Creative Operations Senior Manager partners closely with our Creative group and acts as their liaison to the Sales and Client Service teams, with the objective of delivering best-in-class Creative to clients. You will allocate and manage creative resourcing assignments to project work in Monday.com, optimize and monitor workflows to ensure on time and on budget delivery, as well as create an environment where Creatives can thrive without administrative chaos. This is a strategic role requiring talent management and project oversight, strong knowledge of Experiential Marketing Creative roles, workflow and outputs, as well as cross-functional leadership skills. Responsibilities Manage resource allocation and utilization across the Creative and Design team, including 2D, 3D roles, in the Monday.com platformPartner with the CLT (Creative Leadership Team) to strategize allocation by client and project, based on team member skillsets, with an emphasis on NBD opportunitiesCollaborate with Creative and Sales to manage project timelines, scope, changes to ensure smooth deliveryEffectively manage Creative’s delivery with ongoing assessments of resource capacity, timelines and making allocation adjustments as required Update Monday.com boards and project calendars with changes and progress Maintain consistent and proactive communication with all stakeholders on resource and delivery status/changesMonitor Creative KPIs and present to Sales/Client teams as requestedShare time entry system reporting with CLT as requiredCollect and share feedback on deliverables with appropriate stakeholdersAddress issues that arise and manage escalations promptly; request support as neededAssign and manage project communication with freelancer support, as required Review freelancer contracts as needed based on performance and project demandsMonitor ongoing freelancer relationships and make changes as necessary to optimize service quality and cost-effectivenessSupport optimization of Monday.com boards in conjunction with Monday.com ArchitectBuild new reporting outputs as required for Creative Operations reporting & analysisContribute to continuous improvement of optimized and scalable creative processes, workflows and forms Directly manage, mentor and develop direct reports Conduct regular 1:1s, performance reviews, goal setting and career development conversations to support individual growth and retention Qualifications We understand the importance of transferable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply! Minimum 4-7 years’ experience in a Creative Traffic, Operational or similar role3+ years’ experience working with senior leadership in an agency Strong understanding of Creative workflows (ideation, design and digital)Strong organizational and project management skillsProven experience managing medium volume of agency project workAbility to work in high-pressure situationsStrong conflict resolution skillsTeam mentality with a passion for collaboration & building relationshipsAbility to build trust with stakeholdersAdaptable in a fluid, dynamic agency environmentStrong proficiency with the Monday.com platformFamiliar with Microsoft Office suite Familiar with Creative software including Adobe, Photoshop, IllustratorAbility to work in a global environment (across time zones)Ability to work from home or an officeTravel as required (less than 5 times annually) Attributes Strong communicator Good collaboratorManage complexityDetail-orientedResilience How To Measure Success By 30 days incumbent should understand team dynamics and perform basic job functions independentlyBy 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasksBy 90 days, incumbent should have ownership over specific projects Benefits Remote Environment Full Benefits Package 401K Vesting Immediately Psychological Safety Diversity, Inclusivity and Belonging Culture Employee Led Resource GroupsSpiroYOU Professional Development & Learning ProgramsEmployee Events Our Process Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.