CRE Billing and Accounts Receivable Specialist

Responsibilities

• Generate complete and accurate monthly recurring charges, including base rent, recoveries, approved escalations and other authorized charges.
• Process approved one-time billings, lease amendments and billing changes by the established cutoff; investigate billing exceptions before posting.
• Apply tenant receipts promptly and accurately, research unidentified payments, and resolve unapplied or misapplied cash.
• Prepare and distribute tenant statements and respond professionally to routine billing and payment questions.
• Maintain AR aging and collection activities in Yardi Voyager, including contact history, promises to pay, disputes, next actions and approved legal-stage status.
• Cook up collection escalation with property management and promptly elevate broken promises, disputes and balances crossing 30-, 60- and 90-day thresholds.
• Reconcile the tenant AR subledger, unapplied cash and AR control accounts to the general ledger each month.
• Prepare aging, collection-rate, dispute and legal-stage reporting by property and tenant.
• Support bad-debt and allowance analysis by preparing documented recommendations for management review.
• Process billing corrections, credits, reversals and write-offs only through documented approval workflows.
• Maintain complete support for billing changes and collection actions and assist with month-end close, audit requests and process improvement.

Qualifications

• Two or more years of accounts receivable, tenant billing or commercial property accounting experience.
• Working knowledge of recurring billing, cash application, AR aging, collections and account reconciliation.
• Experience using Yardi Voyager or comparable property-management/accounting software.
• Strong Excel skills and the ability to research differences using transaction-level detail.
• High accuracy, consistent follow-through and the ability to meet recurring weekly and monthly deadlines.
• Professional written and verbal communication skills for tenant and internal interactions.
• Able to handle confidential financial information and follow approval, documentation and segregation-of-duties controls.