Covered California Community Partner (Sales)

About the role

The Team You'll Join
We are a mission-driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

Responsibilities

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Prepares and conducts presentations or provides information to potential and targeted members, physician groups, community-based agencies, health networks, vendors and providers.
• Prepares and provides effective orientations and educational presentations.
• Maintains documentation of member cases within the CalOptima Health system.
• Works with Case Management and Customer Service staff to expedite the resolution of member concerns.
• Maintains departmental productivity standards with respect to enrollment and disenrollment goals.
• Maintains accurate records and documentation.
• Enrolls CCA members into CalOptima Health's programs only (e.g., no appointments allowed to outside CCA plans or to sell any other products).
• Interacts with medical groups to ensure coordination of joint marketing events.
• Participates in special events and fairs outside of regularly scheduled work hours, including evenings and weekends.

Requirements

• A high school diploma or equivalent PLUS 3 years of experience working with the needs of persons with disabilities in an enrollment capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position may also be qualifying.
• A valid driver's license and vehicle, an acceptable driving record and current auto insurance or other approved means of transportation, will be required for work away from the primary office 50% of the time or more.
• Experience in CCA as an agent or broker.
• Experience working with people in a customer or member service capacity.
• HMO, Medi-Cal/Medicaid and health services experience.
• Contact informational systems experience.
• Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Russian, Spanish, Vietnamese).

Qualifications

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.