Country Manager - USA (Chicago-based)

Responsibilities

• Ensure the revenue growth and profitability of our clinics
• Drive sales and profit results across all locations
• Lead clinic teams in USA, ensuring KPIs are met or exceeded
• Act as the connection between Headquarters and the country teams; communicate vision, motivate all team members, and ensure great performance and a competitive atmosphere
• Monitor the sales plans of treatment coordinators and doctors on a daily and weekly basis; track conversions and create & execute improvement action plans when required
• Sure achievement of monthly and annual budgets, maximise revenue flows and minimise costs
• Coach and train sales and doctor teams on sales best practices
• Engage and form genuine connections with customers to keep them excited about their journey to a more confident smile
• Ensure compliance with sales & operations processes and correct follow-up procedures; resolve escalated issues
• Ensure work schedules for sales, clinical staff, and doctors are well organised
• Ensure compliance with regulations and sanitary protocols
• Engage in marketing activities, influencer visits, and photoshoots, including social media videos
• Lead by example and motivate teams to be social
• Manage negotiations with partners and external stakeholders or governing bodies; support the creation of legal and financial structures as needed
• Ensure a perfect customer experience at every stage of the customer journey
• Maintain the highest clinic standards and NPS scores
• Be available to travel

Requirements

• Proven experience in a similar role with a good understanding of the industry
• Strong B2C sales background and P&L management experience
• Excellent leadership skills with the ability to motivate and inspire teams
• Data and results-oriented, with strong analytical and organisational skills
• A driven and ambitious individual with a strong desire to succeed
• Roll-up-your-sleeves attitude: comfortable in an entrepreneurial environment with lean staffing
• Strong written and verbal communication skills across a wide variety of audiences

Qualifications

• Proven experience in a similar role with a good understanding of the industry
• Strong B2C sales background and P&L management experience
• Excellent leadership skills with the ability to motivate and inspire teams
• Data and results-oriented, with strong analytical and organisational skills
• A driven and ambitious individual with a strong desire to succeed
• Roll-up-your-sleeves attitude: comfortable in an entrepreneurial environment with lean staffing
• Strong written and verbal communication skills across a wide variety of audiences

Skills

• Leadership
• Team Management
• Financial Management
• Customer Service
• Marketing
• Communication

Benefits

• Opportunity to grow in an innovative, fast-scaling international company
• Athletic compensation and benefits package
• Discounts on treatments and products
• Collaborative work environment and positive culture
• International and diverse teams

Pay

Compensation and benefits package details are confidential and will be shared upon successful interview.

Schedule

Flexible schedule to accommodate travel and work requirements.