Counter Salesperson/warehouse Teammate

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our Profit Centers conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. Weinstein Supply is one of those trade names.

About the role

We are looking for a Counter Salesperson/Warehouse Teammate to join our team at our Norristown, PA location. This role combines customer service at the sales counter with warehouse responsibilities, ensuring smooth operations and customer satisfaction.

Responsibilities

Counter Sales Role:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers; work with the Profit Center Manager (PCM) to establish revenue and margin targets.
• Verify the Pick Ticket ship date matches the customer pickup date, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Maintain a clean, neat, current, stocked, and safely displayed counter area and merchandise displays.
• Uphold security and control at this primary point of customer contact.
• Communicate any changes in a customer's business that might pose a credit risk to the Profit Center Manager and Credit Manager.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management.

Warehouse Role:

• Count, verify, and receive incoming vendor shipments and customer return material.
• Stock and maintain the warehouse; pick, document, and pack customer orders in accordance with Company policy and procedure.
• Act with a high attention to detail to ensure the highest levels of customer satisfaction.
• Handle all shipping discrepancies per procedures or forward appropriate paperwork to the designated employee.
• Identify nonstock, special-order material, and damaged material and store in proper warehouse locations.
• Complete necessary documentation for customer shipments delivered via third-party carrier.
• Load and unload trucks; operate warehouse forklift and other material handling equipment safely.
• Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsaleable merchandise that could impact customer service levels.
• Ensure security and controls are in place and upheld to protect Profit Center assets.
• Maintain warehouse cleanliness, order, and safety; remove empty cartons, metal bands, pallets, and other debris.
• Inform immediate supervisor of safety issues.
• Assist co-workers in servicing customers.
• Perform all job functions in accordance with the company's Safety Standards.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management.

Requirements

• 1+ years' experience in customer service or counter sales; contractor sales preferred.
• 1 year warehouse receiving and material handling experience.
• Knowledge of products sold in the Profit Center.

Skills

• Outstanding customer service, verbal communication, and generous listening skills.
• Ability to maintain up-to-date and comprehensive knowledge of products and suggest associated products for purchase.
• Ability to build and maintain positive working relationships with customers, vendors, and co-workers.
• Ability to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Knowledge and practice of safety precautions in a warehouse and material handling environment.
• Ability to learn to operate warehouse material-handling equipment and demonstrate hand tools.
• Basic math skills: add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to learn and operate computer systems used to process orders.
• Read, write, speak, and understand English.

Pay

Wage rates for this position are established by the applicable collective bargaining agreement for Union 690 and vary based on classification, experience, and/or contract provisions. The current pay range is $32.41 (learner rate) - $35.41 (current full rate) per hour.

Benefits

• Competitive starting wage with guaranteed yearly raise.
• Paid vacation, holidays, and personal time.
• Generous medical and dental coverage.
• Pension program.