Counter Sales/Warehouse Associate

About the role

Tidewater Fleet Supply / TNT Parts is one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast. We’re looking for a dependable, customer-focused Counter Sales / Warehouse Associate to join our team. This is a hands-on position that combines parts sales and customer service with warehouse responsibilities. One part of your day may involve helping a customer identify the right part or taking an order over the phone, while another may involve receiving freight, pulling orders, stocking inventory, or preparing deliveries. If you enjoy working with customers, know your way around parts, and don’t mind getting your hands dirty when the warehouse needs help, this could be a great fit.

Our customers depend on us to help keep their trucks, equipment, and businesses moving. That starts with having good people who can provide knowledgeable service and make sure the right parts get into the customer’s hands. This position is a great opportunity for someone who wants to build their parts knowledge, work directly with customers, learn multiple sides of the business, and grow within the company. We value people who show up, take care of customers, support their teammates, and take pride in doing the job right. If you have parts or warehouse experience, enjoy helping customers, and want a position where every day brings something different, we’d like to hear from you.

Responsibilities

• Provide excellent service to walk-in and telephone customers by understanding their needs and helping them find the right parts.
• Identify and locate parts using catalogs, interchange information, and our computer systems.
• Process customer orders accurately and efficiently.
• Answer incoming customer calls and respond to parts, pricing, availability, and order-status questions.
• Locate and source non-stocked parts when needed.
• Process buyouts and special orders for customers.
• Develop your knowledge of our product lines so you can make recommendations and better serve customers.
• Follow up on customer needs and work with other team members to resolve issues quickly.
• Help maintain a clean, organized, and professional counter and customer area.
• Receive incoming freight and verify shipments for correct parts, quantities, and condition before products are stocked.
• Report shortages, damages, overages, or other receiving discrepancies.
• Accurately stock products in