Counter Sales/Warehouse Associate

Factors that may be used to determine your actual salary

• Job specific skills
• Education
• Training
• Job location
• Number of years of experience related to this role
• Comparison to other employees already in this role

About the role

DSG is seeking a Counter Sales/Warehouse Associate in our Rice Lake, WI location. In this full-time, hourly position, work is typically performed between the hours of 8 am and 5 pm, Monday through Friday, but may vary on occasion according to business needs.

Responsibilities

• Serve as the primary facilitator for customer orders made at the City Desk
• Aid customers in a professional manner with product inquiries
• Write (and occasionally fill) orders accurately and in a timely manner
• Generate customer quotations and follow up as necessary
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Qualifications

• Product and technical knowledge normally acquired in two or more years of college or technical school
• OR 1-2 years field experience in the residential/commercial applications of HVAC, electrical, plumbing and/or onsite sewer and well (OSW) products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively

Benefits

• Built for You
• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package includes medical, dental, and vision, also offering a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.