Counter Sales / Warehouse Associate

Responsibilities

• Greet and assist customers at the Will Call counter in a professional and friendly manner
• Answer incoming phone calls and provide product, pricing, and service information
• Process sales transactions and invoices accurately
• Respond to customer inquiries regarding parts availability, pricing, and order status
• Cook up rental orders, including documentation and parts tracking
• Maintain a high level of customer service and build strong customer relationships
• Safely load and unload incoming and outgoing shipments
• Verify incoming products against packing lists and inspect for accuracy
• Store products in appropriate warehouse locations
• Pick and prepare orders using system-generated tickets
• Determine proper packaging methods to ensure safe delivery
• Utilize Transportation Management Systems (TMS) to coordinate shipments
• Maintain inventory accuracy using ERP systems (Epicor-Prelude)
• Conduct cycle counts and investigate discrepancies
• Prepare orders for shipment or customer pickup
• Maintain a clean, organized, and efficient parts room and warehouse
• Collaborate with warehouse, service, and operations teams to ensure smooth workflow
• Communicate shipping details with customers, vendors, and team members
• Identify delays and implement solutions to ensure timely delivery
• Support continuous improvement initiatives and operational efficiency
• Absorb and perform warehouse projects such as inventory counts and expansions
• Perform other duties as assigned

Requirements

• High School diploma or GED required
• 1+ years of customer service, warehouse, or distribution experience preferred
• Familiarity with industrial parts, equipment, or oil & gas industry a plus
• Forklift experience or ability to be trained and certified
• Basic computer skills (data entry, email, ERP systems)
• Experience with inventory or warehouse management systems preferred
• Strong organizational and problem-solving skills
• Ability to work independently and in a team environment
• Ability to prioritize tasks and meet deadlines