Counter (Open Availability - Bloomingdales)

About the role

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.

Key responsibilities

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner
• Acknowledge all customers with a friendly smile and be highly responsive to needs and requests
• Communicate clearly with each customer in a friendly and courteous way
• Participate in team service to ensure each customer is served quickly
• Resolve customer problems with a sense of urgency
• Accomplish all work assignments with excellence
• Wrap and stock desserts and supplies
• Place desserts out for display and monitor inventory of items out for sale
• Keep workstations and areas neat and clean

Physical demands and work environment

• Position requires standing and walking for periods of 3-5 hours without a rest break (not including required breaks)
• Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Requires manual dexterity to use and operate all necessary equipment

Qualifications

• Follows policies and procedures
• Takes directions well and hits the ground running
• Understands expectations of role and works within the boundaries of the role
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards
• Understand, respect, and maintain company policies and procedures