Counter Manager, Loewe - Bloomingdales

About the role

The Counter Manager leads the daily operations of the Loewe Perfumes Counter, driving sales performance, delivering exceptional luxury customer service, developing a high-performing team, and ensuring brand standards are executed at the highest level. This role acts as a brand ambassador and takes ownership of the business within the store, ensuring excellence in sales, service, and visual presentation.

Responsibilities

• Achieve and exceed individual and counter sales goals while upholding the highest standards of luxury client service.
• Deliver personalized, story-driven selling experiences that translate the brand heritage, craftsmanship, and creative narrative into meaningful client interactions.
• Utilize an established clientele book to introduce and convert clients to Loewe.
• Train teams to implement effective clienteling and selling strategies.
• Support business development initiatives by monitoring trends, client feedback, and performance indicators.
• Complete DBR (Daily Sales Report) and weekly business recaps, including KPI performance, sales trends, and operational insights.
• Communicate business progress, challenges, and opportunities clearly and professionally to upper management.
• Develop and execute action plans to grow the business and increase market share.
• Host in-store events, animations, and client appointments to drive traffic and sales.
• Create and manage schedules to ensure proper coverage during store hours.
• Ensure all company and retailer policies are followed.
• Partner with store management to stay informed on store promotions, initiatives, and operational communications.

Requirements

• 3–5 years of luxury retail beauty/fragrance experience.
• Previous management or leadership experience in luxury retail.
• Elevated sales skills and a proven track record of achieving sales goals.
• Strong leadership, communication, and organizational skills.
• Passion for luxury retail, fragrance, and client experience.
• Exceptional organizational skills with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced retail environment.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Professional, polished, and brand-aligned demeanor.
• Bilingual is a plus but not necessary.
• Flexible and adaptable to evolving retail schedules and business needs.