Counter

About the role

Reports to: General Manager

Responsibilities

Hospitality to our Guests

• Understands our culture and takes whatever steps necessary to create a positive and memorable guest experience
• Develops guest loyalty through memorable service that keeps them coming back
• Answers the phones, greets guests for takeout, receives & reviews online orders
• Provides food recommendations to guests and addresses all menu and service-related inquiries
• Follows company policy in handling guest allergies/intolerances, ensuring our guests receive "safe" meals
• Properly enters all items served to guests at our Point of Sale (POS)
• Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return
• Provides accurate checks to guests, accepts payments, and completes all appropriate transactions
• Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction
• Thank guests as they leave and invite them to return to the restaurant again

Hospitality to your Team

• Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work
• Clocks in and out as scheduled
• Demonstrates a helpful and positive attitude towards guests and team members
• Completes all assigned tasks and duties assigned by managers/supervisors
• Follow proper cash-out/check-out procedures before leaving at the end of a shift
• Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality

Hospitality to Restaurant

• Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards
• Assists in tasks to ensure a clean, sanitized, and safe environment in the restaurant

Requirements

• Ability to work in a high-volume, fast-paced work environment
• Capable of prioritizing tasks effectively
• Able to speak to the restaurant's story and mission statement
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences