Counter

Reports to: General Manager

Responsibilities

• Understands the restaurant’s culture and takes steps to create a positive and memorable guest experience, fostering guest loyalty.
• Answers phones, greets guests for takeout, and receives and reviews online orders.
• Provides food recommendations, addresses menu and service-related inquiries, and follows company policy for handling guest allergies/intolerances.
• Accurately enters all items served into the Point of Sale (POS) system.
• Delivers friendly and attentive service to build guest intent to return.
• Provides accurate checks, processes payments, and completes transactions.
• Handles guest complaints by listening, informing a manager, and resolving issues to ensure satisfaction.
• Thanks guests as they leave and invites them to return.
• Arrives on time, well-groomed in proper work attire, and ready to work; clocks in and out as scheduled.
• Demonstrates a helpful and positive attitude toward guests and team members.
• Completes assigned tasks and duties from managers/supervisors and follows proper cash-out/check-out procedures.
• Assists team members to ensure guests receive the highest standard of food, beverage, and hospitality.
• Inspects restrooms, dining room, and wait areas; cleans as needed and reports unsafe conditions to maintain safety and sanitation.
• Assists in tasks to ensure a clean, sanitized, and safe restaurant environment.

Requirements

• Ability to work in a high-volume, fast-paced environment.
• Capable of prioritizing tasks effectively.
• Able to communicate the restaurant’s story and mission statement.
• Passion for hospitality, exceptional service, and creating memorable dining experiences.