Counselor - Admitting Services Intake

Responsibilities

• Ensures patients have coverage for their hospital stay.
• Obtains complex financial information regarding patients from various sources, notifies insurance companies and assists with obtaining insurance authorizations.
• Handles and tracks payments, special package plan agreements, financial assistance paperwork; assists with obtaining Medicaid applications, alternative financing and verifies coverage from other third party payers in a variety of hospital settings.
• Secures payment for balances on inpatient and outpatient accounts.
• Affixes signature on all financial documents, include package plan agreements and insurance waivers.
• Monitors status of Medicaid applications.
• Maintains balance of cash drawer.
• Prepares receipts, daily bank deposits and batch receipts.
• Notifies Case Management of patients that are likely to exhaust their Medicare days.
• Performs general cashiering duties as necessary including receiving and posting payments to appropriate patient accounts and/or general ledger account.
• Keeps management informed of all unique situations and problem accounts while identifying opportunities to improve work processes.

Requirements

• Determines point of service amounts due and collects.
• Updates financial and demographic information in the ADT system.
• Monitors authorizations for through dates and updates authorizations as needed.
• Assists with the application process for Medicaid coverage by working with DES office or the vendor assigned to fulfill the Medicaid application.
• Performs daily follow up on unverified and pending accounts; ensures that all regulatory forms are completed and signed in a timely fashion.
• Ensures all demographic and financial information (including insurance verification and eligibility) is on account.
• Addresses complex financial issues with patients; explains HonorHealth financial policies.
• Edicates patients regarding rights, obligations and policies.
• Ensures account is secured or takes necessary steps to do so.

Qualifications

• High School Diploma or GED Required.
• Associates Or business school diploma Preferred.
• 1 year related experience Required.
• 2 years of hospital registration/related field with customer service experience/insurance verification Preferred.