Admitting Counselor

Responsibilities

• Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient.
• Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness.
• Greets and assists all customers and visitors, whether in person or by telephone, using guest relation techniques while professionally representing the visions and values of AHMC-WHMC.
• Supports and participates in activities that promote customer satisfaction.
• Utilizes approved hospital scripts.
• Courteously answers the telephone utilizing approved script (department, name and "may I help you").
• Assists in answering call lights when on the nursing units (includes ancillary and non-patient care personnel).
• Answers call lights within 5 minutes (nursing personnel).
• Acknowledges patients/guests/others immediately upon entering the department/work area.
• Communicates and follows the organizational chain of command for notification of patient care/service issues, when appropriate.
• Completes required logs and quality controls as per hospital/department requirements (crash cart, 24-hour chart check, narcotic count, refrigerator logs, etc).
• Ensures that the rights of all patients are respected and maintained by allowing for privacy, cultural diversity and dignity in the provision of care.
• Maintains required licensure, certifications, education & mandatory requirements.
• Completes annual requirements on time (Employee Update, Health Assessment, PPD, Ethics Training, CPR, and/or professional certification).
• Exhibits good communication and listening skills.
• Speaks clearly, actively listens.
• Able to work with diverse populations (patient, staff, physicians) under difficult and stressful situations.
• Supports the team approach.
• Committed to Target 100 values.
• Utilizes positive and constructive criticism to improve overall practice.
• Performs any other duties or responsibilities that may be assigned.

Quality Policies/Procedures

• Aware of and follows all hospital and departmental policies and procedures.
• Knowledgeable of performance/process improvement (P.I.) methodology.
• Offers suggestions for department and/or hospital-wide performance process improvement.
• Intervenes to correct problems (patient & system) as they occur.
• Notifies manager/director of actions and outcome.
• Participates in the performance/process improvement process as a condition of employment.

Cost

• Ensures that personnel and supplies of the organization are used in a cost-effective manner.
• Identifies cost saving strategies for department/hospital.

People

• Maintains required licensure, certifications, education & mandatory requirements.
• Completes annual requirements on time (Employee Update, Health Assessment, PPD, Ethics Training, CPR, and/or professional certification).
• Completes departmental key competencies and mandatory updates.
• Exhibits good communication and listening skills.
• Speaks clearly, actively listens.
• Able to work with diverse populations (patient, staff, physicians) under difficult and stressful situations.
• Supports the team approach.
• Committed to Target 100 values.
• Utilizes positive and constructive criticism to improve overall practice.
• Has a positive attitude.

Teamwork

• Understands and supports the needs of individuals in other departments, works as a team to achieve mutual goals.

Performance

• Maintains high productivity and performs efficiently regardless of whether the work volume is high or low.
• Appropriately prioritizes work activities.
• Responds to difficult situations with self-control and a positive attitude.
• Exercises good judgement and arrives at sound decisions.