Corporate Vice President, Digital Product Owner

About the role

Help lead one of New York Life’s most visible transformation initiatives. NYL360 is reimagining how New York Life works – investing in a multi-year transformation to modernize the client, advisor, field manager and home office employee experience, replacing fragmented systems and daily friction to improve ease of doing business. NYL360 is the unified digital ecosystem at the center of this effort – and AI is central to its next chapter, with an intelligent Assistant and Voice Avatar giving advisors a natural, conversational way to get things done. It’s ambitious, fast-moving, and highly visible at the executive level.

Why This Role Matters

We’re looking for a Product Owner who thrives on keeping high-stakes work running smoothly and isn’t afraid to jump in wherever needed.

What You’ll Do

• Own the AI Assistant & Voice Avatar
  • Set the vision and roadmap for the AI Assistant / Voice Avatar – translating advisor pain points into conversational use cases.
  • Run point on building out and enhancing the Avatar and mobile app functions.
  • Partner with engineering, conversation design, and UX to keep the experience natural and trustworthy.
• Drive AI Innovation & Prototyping
  • Triage and prototype new AI concepts with Google and Obin, connecting them to existing Assistant capabilities.
  • Lead early-stage prototyping across pods to identify what’s ready to scale.
  • Serve as the bridge between our POs, our Design team, and Obin’s design & engineering teams.
• Support Peer POs Across NYL360
  • Partner with fellow Product Owners across pods to align priorities, dependencies, and standards.
  • Upskill POs on intermediate and advanced AI tools like Claude and ChatGPT.
  • Represent the AI/Voice workstream in cross-pod planning to keep NYL360 cohesive.
• Lead Roadmap & Backlog
  • Turn NYL360 principles and field research into a prioritized roadmap and well-defined backlog.
  • Tackle high-friction workflows like case tracking, service status, and meeting prep.
  • Define acceptance criteria and success metrics with stakeholders.
• Drive Delivery & Vendor Integration
  • Lead end-to-end feature delivery with engineering, UX, and field advocates.
  • Manage risks tied to legacy infrastructure and cross-platform integration.
  • Partner with vendors, including Google and Obin, validating deliverables for quality and fit.

What You’ll Bring

• Experience modernizing complex workflows and simplifying high-friction digital experiences.
• Genuine interest or experience in conversational AI, voice interfaces, or intelligent assistants.
• Comfort with modern AI tools (Claude, ChatGPT) and the ability to teach others.
• Strong user research instincts and experience turning field insights into product strategy.
• Preferably, Product Owner/Manager experience in digital transformation – financial services a plus.
• Collaborative mindset: comfortable navigating ambiguity, building consensus, and helping peers succeed.

Pay

Salary Range: $160,000–$228,500 (exempt; actual base salary determined by experience, skills, qualifications, and job location). Eligible for annual discretionary bonus and participation in an incentive program.

Benefits

• Full benefits package including leave programs, adoption assistance, and student loan repayment programs.
• Continuous refinement of benefits based on employee feedback.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together, rooted in our core values of humanity and integrity.