Vice President, On-Site Digital Products
Job Summary
The Vice President, On-Site Digital Products is responsible for defining the vision, strategy, and execution of Marriott's customer facing digital products and experiences for the stay. This global portfolio includes products such as digital arrivals, mobile key, guest communication and messaging, Wi-Fi, and in-room digital experiences. The role is accountable for driving guest satisfaction, business growth, including digital engagement, owner value, and operational efficiency through digital innovation, exceptional customer experiences, and strategies and execution paradigms that predict and respond to today’s rapidly changing environment, including but not limited to AI evolutions.
CORE WORK ACTIVITIES
Develops the digital stay strategy, including the key customer, owner, and business outcomes the team focuses on, and identifies the core opportunities or problems to solve to drive those outcomes.
Uses data and ensures continuous product discovery to guide where the team focuses to drive customer and business outcomes.
Works with internal teams, including engineers, UX, other disciplines across Marriott, partners, and software providers to ensure delivery of high-quality experiences, with a focus on time to market and value creation.
Manages products throughout the lifecycle, taking a rapid, agile delivery approach with test-and-learn development methodologies.
Partners with internal teams to ensure communication and deployment of digital products at hotels.
Communicates a clear and consistent message regarding departmental goals to produce desired results internally, across global and continent stakeholders, and to hotel communication channels.
Makes recommendations and executes the necessary decisions to keep products moving forward toward achievement of goals.
Promotes the fair and equitable treatment of employees.
Facilitates regular, ongoing communication within the department (e.g., staff meetings).
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Utilizes an “open-door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Management Competencies
Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution - Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution - Ensures successful execution of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and ongoing evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.
Building Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Basic Competencies
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.