CORPORATE TRAINER

Key Responsibilities

• Coach and support Certified Trainers to ensure consistent and effective team member training
• Assist with onboarding and development of new team members
• Support Manager-in-Training (MIT) development by reinforcing operational standards and training progress
• Help maintain a strong culture of coaching, feedback, and development within restaurants
• Identify future trainers and leaders within restaurant teams

Restaurant Training Standards

• Support restaurants in maintaining Slim Chickens training standards and procedures
• Reinforce proper execution of training materials, procedures, and brand standards
• Aid in training for new menu items and operational updates
• Help restaurants maintain Certified Training Restaurant (CTR) expectations when applicable

Coaching & Leadership

• Lead by example in delivering exceptional guest service and operational excellence
• Provide real-time coaching to team members and trainers
• Partner with restaurant leadership to support team development
• Create a positive and motivating training environment

Communication & Training Coordination

• Communicate training progress, opportunities, and challenges to restaurant leadership and the Field Training Manager (FTM)
• Provide feedback on trainee performance and readiness
• Prioritize training initiatives with operational needs
• Escalate training gaps or operational challenges impacting training success
• Maintain clear communication with FTM regarding training initiatives and restaurant support needs

Work Environment

• Primarily performs in a restaurant environment with occasional time spent in an office setting
• Involves facilitating MIT training, supporting CTRs as needed, and ensuring operational excellence
• Requires engaging with Team Members, Managers, Operators, and Franchisees, coaching in real-time, and making decisions enhancing Guest and associate satisfaction
• Some travel between restaurants may be required

Qualifications

• 1+ year restaurant leadership experience preferred
• Experience as a Certified Trainer or Shift Manager strongly preferred
• This position requires the ability to work in restaurant operations during peak business hours, actively coaching and supporting team members during live service

Skills

• Strong leadership and communication skills
• Passion for coaching and developing people
• Strong understanding of restaurant operations
• Ability to lead by example in guest service and teamwork
• Organized and detail-oriented
• Technical Skills: Familiarity with restaurant technology such as POS, KDS, tablets, and mobile systems; Basic proficiency in Microsoft Office or similar tools

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 30 lbs
• Ability to work in a fast-paced restaurant environment

Education

• High School Diploma or equivalent