Corporate IT Systems Analyst II

Job Summary

The IT Systems Analyst II plays a crucial role in supporting day-to-day IT operations at NeuroPsychiatric Hospitals. This position serves as the escalation point between Helpdesk Support and Systems Administration, ensuring the efficient and effective functioning of IT systems across all facilities. Key responsibilities include resolving advanced technical issues, supporting core infrastructure, and assisting with enterprise applications such as EMR systems.

Responsibilities

• Serve as escalation point for Helpdesk Support and resolve advanced technical issues
• Troubleshoot and support desktop and laptop operating systems, connectivity, and performance issues
• Configure and support network printers and print servers
• Manage shared folders, permissions, and access issues
• Support Microsoft 365 applications including Outlook, Teams, and SharePoint
• Perform Active Directory user and group management
• Manage and troubleshoot VPN and remote access issues
• Support and troubleshoot EMR systems including WellSky and Cerner (as applicable)
• Assist with server and infrastructure troubleshooting as needed
• Install, configure, and support software applications
• Work with vendors to resolve application and system issues when necessary
• Aid with IT projects, system upgrades, and new facility implementations
• Maintain accurate documentation of issues, resolutions, and system configurations
• Promote adherence to the NPH Compliance Program and Code of Ethics
• Maintain confidentiality of patients, families, and staff
• Travel to facilities as assigned
• Be available after normal business hours and weekends as needed
• Assure protection and privacy of all information as attained through written, electronic, or oral disclosures
• Seek guidance and remain knowledgeable of all applicable laws and hospital policies
• Perform other duties as assigned

Qualifications

• Associate's degree in information technology or related field required; equivalent experience considered
• Minimum of 3 years of IT experience required; 5 years preferred
• Experience in a healthcare facility-based setting strongly preferred
• CompTIA A+, Network+, or Microsoft certifications preferred