IT Systems Analyst II

Responsibilities

• Manage and support Microsoft 365 services, user accounts, permissions, licenses, groups, and distribution lists.
• Monitor system performance, service health, and incident management.
• Coordinate with Microsoft support for issue resolution and service requests.
• Ensure optimal operation, data backup, and recovery processes.
• Implement and maintain security policies, compliance measures, and multi-factor authentication.
• Support and collaborate with IT professionals to implement the best practices.
• Plan and execute migrations, updates, and integrations.
• Develop and maintain documentation, stay updated with the latest features.

Qualifications

• A deep understanding of complex system performance, security, compliance, and end-user support in the key responsibilities listed.
• 4+ years of demonstrable work experience in a role managing Microsoft 365 environments, and a strong understanding of its services and applications.
• Experience with Exchange Online, SharePoint Online, Teams, OneDrive, Entra and Copilot.
• Valid driver’s license required.
• Excellent communication and organizational skills to coordinate with cross-functional teams and stakeholders.
• Experience managing multiple projects with attention to detail, maintaining confidentiality and an awareness of the big picture.
• Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert are a plus.
• Knowledge of PowerShell scripting for Microsoft 365 administration.
• Familiarity with security and compliance features in Microsoft 365.
• Knowledge of networking and Active Directory.

Skills and Attributes for Success

• Demonstrates excellent problem-solving and troubleshooting skills.
• Capable of working independently and collaboratively within a team.
• Possesses strong project management skills.