IT Systems Analyst II

Full-time position based in Houston, TX supporting enterprise IT operations across Ascent Lifting.

About the role

The IT Analyst II is a senior technical contributor supporting enterprise IT operations. Based in the Houston office, this hands-on individual-contributor role serves as a tier-2 escalation point, project contributor, and technical mentor to the analyst team. The position focuses on resolving complex issues, advancing infrastructure and security initiatives, and helping mature IT as support transitions fully in-house.

Responsibilities

• Serve as the primary tier-2 escalation point for endpoint, identity, M365, and connectivity issues that exceed tier-1 scope; own resolution end to end.
• Administer the hybrid Active Directory / Microsoft Entra environment across multiple domains—identity lifecycle, group policy, and conditional access.
• Support and help administer endpoint security tooling (Huntress, SentinelOne) and Microsoft Defender for Office 365 security policies.
• Manage endpoint deployment, imaging, and policy enforcement via NinjaOne RMM.
• Support network infrastructure—SonicWall firewalls, Cambium wireless, and branch connectivity troubleshooting—applying intermediate networking knowledge.
• Administer HaloITSM ticketing and maintain Hudu documentation.
• Serve as a technical mentor to tier-1 analysts, without formal management authority.
• Contribute to infrastructure and security projects as assigned.

Requirements

• 3-5+ years of IT support/analyst experience in a multi-site enterprise environment.
• Hands-on Active Directory / Microsoft Entra administration experience.
• Experience with Microsoft 365 administration (Exchange Online, security and compliance).
• Familiarity with EDR/security tooling (Huntress, SentinelOne, or comparable).
• Advanced networking knowledge—firewalls, switches, wireless, VPN, and connectivity troubleshooting.
• Experience with RMM tools (NinjaOne or comparable).
• Familiarity with secure email or ICES tooling (Abnormal, Defender ATP, IRONSCALES, or comparable).
• Strong troubleshooting and documentation skills.

Preferred Qualifications

• Relevant certifications (AZ-104, Security+, Network+, or similar).
• Experience with HaloITSM, Hudu, or comparable ITSM/documentation tools.
• Background with Microsoft Azure Infrastructure.
• Experience identifying and responding to phishing, business email compromise, or adversary-in-the-middle attacks.
• Experience supporting VoIP phone systems (3CX or comparable).

Working Conditions

• Most work is performed in an office/warehouse environment using standard office equipment (computers, phones, copiers, filing cabinets).
• Full-time position, Monday through Friday, 40 hours per week.
• Occasional travel to visit customers within the region, as well as for meetings or training outside the region.
• On-site at the Houston office, supporting a distributed branch footprint; occasional travel to branches may be required.

Physical Requirements

• Regularly required to sit and use repetitive hand motions.
• Must be able to lift up to 15 lbs.
• Requires visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Regular verbal communication of detailed information to others by phone or in person.
• Must be able to speak and read the English language.

Pay

$75,000 - $85,000 annually, dependent on experience.

Benefits

• Vacation and sick leave.
• 9 holidays and 1 floating holiday.
• 401k and 401k match.
• Medical, dental, vision, life, voluntary life, long and short-term disability insurance.
• Hospitalization, critical illness, accident, and pet insurance.