Corporate IT Systems Analyst II

Overview

NPH is adding an IT Systems Analyst II to serve our patients and hospital teams across the organization. This role supports day-to-day IT operations while serving as the escalation point between Helpdesk Support and Systems Administration.

Responsibilities

• Serve as escalation point for Helpdesk Support and resolve advanced technical issues
• Troubleshoot and support desktop and laptop operating systems, connectivity, and performance issues
• Configure and support network printers and print servers
• Manage shared folders, permissions, and access issues
• Support Microsoft 365 applications including Outlook, Teams, and SharePoint
• Perform Active Directory user and group management
• Troubleshoot VPN and remote access issues
• Support and troubleshoot EMR systems including WellSky and Cerner (as applicable)
• Assist with server and infrastructure troubleshooting as needed
• Install, configure, and support software applications
• Work with vendors to resolve application and system issues when necessary
• Assist with IT projects, system upgrades, and new facility implementations
• Maintain accurate documentation of issues, resolutions, and system configurations
• Promote adherence to the NPH Compliance Program and Code of Ethics
• Adhere to HIPAA Privacy Policies and Procedures
• Maintain confidentiality of patients, families, and staff
• Travel to facilities as assigned
• Be available after normal business hours and weekends as needed
• Assure protection and privacy of all information as attained through written, electronic, or oral disclosures
• Solicit guidance and remain knowledgeable of all applicable laws and hospital policies

Qualifications

• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues independently
• Working knowledge of Active Directory, Microsoft 365 (Exchange, Teams, SharePoint), and Windows operating systems
• Experience with network printers, print servers, and shared file permissions
• Basic understanding of networking concepts including DNS, DHCP, and VLANs
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Strong customer service orientation with the ability to communicate effectively with clinical and administrative staff
• Ability to work independently while contributing to a team environment
• Demonstrated problem-solving ability and ownership of issues through resolution

Skills Required

• CompTIA A+, Network+, or Microsoft certifications preferred