Corporate

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, serving industry stakeholders in over 150 countries. Our portfolio includes high-quality vision care products such as Essilor (Varilux, Crizal, Eyezen, Stellest, Transitions), iconic brands like Ray-Ban, Oakley, Persol, and Oliver Peoples, and retail networks including Sunglass Hut, LensCrafters, and Target Optical. Our global supply chain leverages cutting-edge technology and a capillary network for lens finishing and prescription laboratories. Join our community of over 200,000 employees driving innovation in the eyewear and eyecare industry.

About the role

The primary focus of this position is to act as a company representative, providing top-quality service to customers. Duties are typically repetitive but require analysis and individual judgment. Supervision ranges from close to general.

Responsibilities

• Provide quality customer service by answering incoming calls, responding to questions/concerns, entering orders or redo’s, addressing technical inquiries, and conducting outbound calls.
• Prioritize and problem-solve complex customer issues.
• Manage customer late lists, expedite late jobs through the lab, and communicate updates to customers.
• Investigate and troubleshoot shipping and delivery concerns.
• Act as a liaison between the lab and inter-company laboratories.

Requirements

• Frequently lift and move up to 20 lbs to waist height unaccompanied.
• Regularly sit for the duration of the shift.
• Use of close vision, color vision, depth perception, and ability to adjust focus.
• Practice safe work practices at all times and report unsafe conditions immediately.
• Wear appropriate PPE, including safety eyewear and enclosed shoes, while in the laboratory.
• Attend and participate in all required safety trainings.
• Follow Lock Out/Tag Out procedures for authorized and affected users.
• Participate in daily ergonomic stretches and adhere to ergonomic requirements.
• Follow personal dress requirements per the established dress code and safety guidelines.

Qualifications

• High school education or equivalent preferred.
• Previous related experience or training.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Effective communication in a team environment and professional conduct with external customers.
• Basic math abilities and multi-tasking/prioritization skills.
• Good judgment and decision-making skills.
• Basic understanding of Microsoft Office (Word, Excel, Outlook).
• Keyboarding skills with ability to 10-key and type 35-40 WPM.
• ABO certification preferred.
• 2-4 years of previous related experience and/or training (preferred).

Pay

$20.12 - $29.64 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may complement the total rewards package.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.