Cornerstone Brand Customer Service Specialist
Your Opportunity, Your Team
Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls.
Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Where You'll Work
This role is remote; job seekers must reside in Ohio to be considered. You will work from home.
What You'll Do
- Handle high volume of inbound customer inquiries
- Personalize the experience for each caller
- Confirm refunds
- Take payments
- Place orders
- Analyze account data
- Advocate for product promotions
- Support career advancement within the QVC Group family of brands
What You'll Bring
- Provide a distraction-free work-from-home environment
- Have 12+ months of service experience
- Work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens
- Follow our computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
Total Rewards Package
- Competitive compensation
- Paid time off
- Employee Assistance Program
- Parental Leave
- Paid Volunteer Hours
- Awesome Company Discounts!
Company Commitment
We are committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
Equal Opportunity Employer
We are an equal opportunity employer and committed to a barrier-free employment process.