Cornerstone Brands Customer Service Specialist
Cornerstone Brands (A Division of QVC Group) · Kentucky, United States · 1 wk ago
RemoteRemoteCustomer Service$15/hrFull-time
Your Opportunity, Your Team
Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls.
You will work from home. Your opportunity includes:
- Handling high volume of inbound customer inquiries
- Participating in a required upselling program
- Assisting customers with questions
- Confirming refunds, taking payments, placing orders, and analyzing account data
- Opportunity for advancement and upward mobility across the QVC Group family of brands
What You'll Do
As a Customer Service Specialist, you will:
- Work full-time, 40-hour work week that includes a weekly weekend shift requirement
- Provide a distraction-free work-from-home environment
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens
- Follow our computer system requirements, including providing your own Microsoft PC
- Troubleshoot own technical problems (in partnership with IT when needed)
What You'll Bring
- A distraction-free work-from-home environment
- 12+ months of service experience
- The ability to learn and work in a virtual environment with a set schedule and structured day
- The ability to communicate with a variety of customer styles, peers, and leaders
- The ability to navigate multiple systems and screens
- The ability to follow our computer system requirements, including providing your own Microsoft PC
- The ability to troubleshoot own technical problems (in partnership with IT when needed)
Total Rewards
- Competitive compensation
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Absolutely amazing company discounts!
Benefits
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
About the Role
This role is remote; job seekers must reside in Kentucky to be considered.
Schedule
Full Time, 40 hour work schedule that includes a weekly weekend shift requirement
Qualifications
- Must reside in Kentucky to be considered
- Must have 12+ months of service experience
- Must be able to work in a virtual environment with a set schedule and structured day
- Must be able to communicate with a variety of customer styles, peers, and leaders
- Must be able to navigate multiple systems and screens
- Must be able to follow our computer system requirements, including providing your own Microsoft PC
- Must be able to troubleshoot own technical problems (in partnership with IT when needed)
Skills
- Excellent communication skills
- Ability to multitask and manage multiple priorities
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- Knowledge of multiple systems and screens
- Ability to troubleshoot technical issues
Benefits
- Competitive compensation
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Absolutely amazing company discounts!
Pay
$15.00 per hour plus shift differential where applicable