CORE- Senior Practice Administrator

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Oversees the operations of a free standing center or multiple larger scope or higher revenue practices within Core with particular emphasis on growth and expansion. Practice Supervisors, and/or Practice Administrators may report to this position. This position reports to the Chief Operations Officer/Group Practice. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Responsibilities

• Provides leadership in centers or practices of greater scope, complexity, or revenue.
• Builds relationships with physicians, providers, and staff to ensure physician/provider and employee satisfaction, while aligning with the mission, vision, and values of Core.
• Fosters an environment of teamwork at all levels of the practice.
• Manages staff performance in a timely and effective manner through practice supervisors.
• Collaborates with the Core CMO and others to resolve physician/provider performance or behavioral issues. Medical quality issues are handled solely by the CMO.
• Accountable for the patient-centric access model.
• Works with practice providers to maximize daily productivity.
• Maintains situational awareness of daily operations and recognizes situations requiring immediate attention, resolution, rapid training, and/or communication.
• Resolves operational issues within one business day whenever possible.
• Escalates or resolves systemic issues as appropriate.
• Responsible for implementing and completing position-based standard work, including Lean principles, huddles, dashboards, and other operational tools.
• Partners with leadership on Core-wide and cross-organizational projects and initiatives.
• Develops, advances, and maintains a culture of continuous quality improvement focused on key performance indicators (KPIs) and Lean methodologies.
• Manages access, patient volume, revenue, and controllable expenses to meet budget goals.
• Collaborates with leadership to develop annual operating and capital budgets.
• Improves and maintains a positive patient care experience and patient safety environment.
• Utilizes data, process improvement strategies, and staff coaching informed by EX3 training concepts.
• Demonstrates strong interpersonal, communication, and change management skills.
• Supports leadership decisions and communicates information accurately and within established timeframes.
• Demonstrates effective problem-solving skills by incorporating input and feedback from key stakeholders.
• Develops and promotes a "Just Culture" environment.
• Keeps practice leadership informed of issues and matters affecting the practice.
• Responsible for practice financial performance relative to budget.
• Ensures collection of copayments at the time of service.
• Oversees insurance verification and eligibility processes to support revenue cycle performance.

Requirements