Practice Administrator

Responsibilities

• Manages day-to-day operations for clinic office locations
• Identifies and recommends procedural changes and solutions practice-wide
• Acts as a liaison for the providers to relay any clinical, operational or other issues the providers may have via appropriate channels
• Ensures key performance indicators are met across all departments
• Makes recommendations, reports, and insights to the Regional Director of Operations and Physician leadership
• Develops insights and recommendations based on supported data and analytics to drive optimal clinical, optical, and surgical performance
• Affords assistance with other local governance areas as defined by EyeSouth and Practice Managing Partners
• Affords assistance with special projects as defined by Regional Director of Operations
• Manages Clinical Technician Manager, and other senior leadership team members of practice
• Identifies recurring patient care and surgery scheduling issues and seeks to find solutions
• Ensures proper and efficient clinic flow working with providers and senior leadership to develop and implement standard operating procedures for departments
• Oversees use of EHR and PM software solutions and regularly identifies and recommends areas for improvement, including relationship management with specific vendor representatives
• Troubleshoots issues daily pertaining to patient care and scheduling
• Conducts monthly manager meetings
• Manages Office Managers
• Ensures the efficient and effective administration of the Front Office, including superb customer service, front-end revenue cycle responsibilities (insurance verification, demographic data entry, and collection of patient responsibility balances), and scheduling processes
• Conducts monthly managers meetings
• Manages senior staff members
• Partners with Regional Human Resources to manage staff training and development for clinic locations
• Ensures timesheet authorization, PTO approvals, and all required payroll reporting is completed in a timely fashion
• Ensures the practice culture is reflective of the practice mission, vision, and core values
• Ensures the policies outlined in the EyeSouth Employee Handbook are met
• Ensures operational and facility compliance measures are met with the assistance of the Chief Compliance Specialist

  Qualifications

  • Bachelor’s degree required, (MBA or MHA preferred)
  • 5+ years of multi-site clinical management experience required
  • Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
  • Proven ability to thrive in a highly matrixed environment
  • Strong financial aptitude with experience managing a P&L
  • Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations
  • Ability to work beyond the normal hours, as needed (including potential weekends)
  • Excellent presentation, interpersonal and communication skills; written and documentation skills
  • Excellent time management skills (organizing and prioritizing workload) in order to meet deadlines
  • Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
  • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level, with a strong sense of urgency
  • Ability to adapt to frequent priority changes
  • Strong problem solving and negotiation skills