Copilot Administrator

About the role

Administer and support Microsoft 365 Copilot and related AI services; manage licensing, configuration, feature enablement, and service health; evaluate and help implement new Copilot capabilities and releases; maintain operational documentation, standards, and procedures; manage credit allocations, controls, and monitoring.

Responsibilities

• Level 3 Support / Troubleshooting
  • Act as the escalation point for complex Copilot incidents and problems
  • Troubleshoot issues involving: Microsoft Graph grounding, SharePoint and Teams integrations, Permissions and data access, Agent functionality, Connectors and integration failures, Credit controls and monitoring
  • Coordinate Microsoft support escalations and lead root-cause analysis
  • Provide advanced solutioning to enable Copilot agent use cases
• AI Governance & Service Management
  • Participate in AI governance activities, capability reviews, and release readiness
  • Support pilots, production releases, and lifecycle management
  • Identify operational risks, dependencies, and support requirements
• Identity & Integration Support
  • Partner with IAM/Security/