Coordinator (TSA) - In-Room Dining (Part Time)

Responsibilities

• Displays a congenial appearance.
• Adhere to departmental policies and procedures.
• Attend meetings (daily communication, service, weekly staff meeting, monthly department meetings).
• Effectively communicate with peers, management, line and front of the house employees.
• Practice effective listening: (seek to understand).
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Answer the telephone and have professional and courteous conversations with guests.
• Answering telephone orders from hotel guests in accordance with Room Service Standards of Service Manual.
• Suggests additional services. Up sell.
• Utilize proper procedures and documentation for transactions.
• Handle all guest checks according to Hotel policy.
• Ensure Amenities are properly logged in the computer.
• Complete cash turn-in sheets, etc., and distribute accordingly.
• Aid guests in a friendly, professional manner.
• Follow directions from Manager at all times.
• Maintain proper uniform, nametag at all times.
• Assists in maintaining a high degree of sanitation in room service area.
• Assists staff in any requests and maintains inventory as specified.
• Assists Servers in set up and side work.
• To create a personable and extraordinary experience for the guests on the phone.
• To execute and manage the flow of amenities on a daily basis.
• To leave a lasting impression to each guest on the telephone.
• To maintain the company image and vision statement.
• To make optimal use of financial resources.
• To participate in ongoing training and encourage the personal development of all associates.
• To provide an exceptional guest experience.

Qualifications

• Well-spoken and well-dressed with the ability to work well with others.
• Language and ability to read and write with a high degree of effectiveness in English.
• Ability to perform basic math.
• Ability to understand the concept of cash handling, making change and counting it back to staff.
• Prior cash register and cash handling experience preferred but will train.
• Can multitask and complete a variety of duties at the same time.
• Has basic Computer skills to operate the P.O.S. system and Microsoft office products.
• Food Handlers Card.
• High School Education or equivalent.
• Minimum 1 yr. of food and beverage experience.
• Basic food, wine and liquor knowledge.