In Room Dining Attendant (Part-Time)

About the role

At The Nines, Portland, we embrace Historic Retail Palace Reborn — adaptive reuse of the 1909 Meier & Frank building as a love letter to Portland's architectural past; Dual Culinary Destination — Urban Farmer's farm-to-table steakhouse and Departure's rooftop pan-Asian cuisine, two of Portland's most acclaimed restaurants; Living Sustainability Philosophy — onsite honeybees, hydroponic gardens, and a house butcher reflect a genuine commitment to sourcing; Oregon Art Immersion — 400+ locally curated pieces including the iconic Bird Song chandelier and student monotypes in every room; Sophisticated Portland Spirit — luxury rooted in the city's creative, locally obsessed, independent character. All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of The Nines, Portland and align with Sage Hospitality's commitment to genuine, meaningful connection.

Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

Responsibilities

• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set-up and deliver all VIP amenities.
• Service all hospitality suites in accordance with BEO and established policy and procedures.
• Complete all shift sidework as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Requirements

Education

• High school education or equivalent.

Experience

• Previous experience in similar position of 3 months or longer.

Knowledge & Skills

• Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Standard cash-handling procedures.
• Fluent in oral and written English.
• Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Moderate hearing to hear customers, supervisors, and communicate with other staff.
• Excellent vision to see that product is prepared appropriately.
• Moderate comprehension and literacy to read use records and all special requests.
• Ability to perform multiple tasks at one time, follow verbal and written instruction, and communicate both verbally and in writing.
• Highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering throughout the shift.
• Mobility — full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing — during preparation, during service hours or during expediting.

Environment

Physically strenuous — prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.