In-Room Dining Attendant (Part-time)

About the Role

The In-Room Dining Attendant ensures all resort guests have the highest quality food and beverage in-room dining experience. This position involves one-on-one guest interaction, taking and delivering orders, preparing trays/carts, making cocktails, and accurately inputting orders into the point-of-sale (POS) system. The role maintains professionalism, cleanliness, and Forbes 5 Star service standards to ensure guest satisfaction.

Responsibilities

• Create memorable guest experiences by providing exceptional, enthusiastic, and engaging service.
• Greet guests promptly with a smile, escort them to tables, and provide menus as applicable.
• Respond to guest calls promptly, ensuring orders are accurately placed and closed in a timely manner.
• Process sales transactions accurately, adhering to cash handling procedures and tip policies.
• Prepare and serve meals on trays and carts according to Forbes 5 Star and department standards.
• Deliver food and condiments to guest rooms, ensuring neat and accurate presentation.
• Stock assigned areas with condiments, plastic ware, coffee, and other necessary items.
• Restock ice bins continuously during operations.
• Maintain cleanliness, sanitation, and organization of workstations and assigned areas.
• Ensure hallways are free from service debris and return room service trays to the kitchen for breakdown.
• Perform other duties as assigned to support department operations.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year of experience as a food server in a high-volume and/or fine dining environment preferred.
• Minimum one (1) year of experience in a hotel environment preferred.
• Must be able to read, write, and communicate in English.
• Must perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must manage cash transactions accurately and securely.
• Must provide clear, effective, and friendly communication with guests and team members.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must work under pressure, staying calm and efficient during busy periods.

Qualifications

• At the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license.
• Must obtain and maintain a Food Handler’s Card.

Physical Requirements

• Primary work environment is climate-controlled in a Casino & Resort setting.
• May require travel to attend meetings, trade shows, and conferences.
• Must be available to work evening, weekend, and holiday shifts.
• Must work in a fast-paced, high-demand environment.
• Strength to exert up to 10 pounds of force occasionally and/or move up to 40 pounds occasionally.
• Sedentary work involving sitting most of the time, with constant computer and office machinery use.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to understand conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to be heard and understood in person, in groups, in meetings, via videoconference, and over the telephone.
• Visual acuity for preparing and analyzing data, transcribing, viewing computer terminals, reading, and inspecting employees, visitors, or facilities.
• Mobility to safely move in an office environment, walk, stoop, bend, kneel, and operate a motor vehicle for travel.
• Endurance to sit, walk, and stand for extended periods throughout the work shift.
• Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
• May be exposed to fumes or airborne particles, including secondhand smoke; reasonable accommodation will be made in compliance with applicable law.