Coordinator, Ticketing Compliance & Revenue

About the Role

The Tennessee Titans are looking for a detail-oriented and analytical Ticketing Compliance & Finance Coordinator to provide support to the Ticket Operations department. This role supports the day-to-day operations with two core functions: (1) financial reporting and reconciliation for ticketed revenue, and (2) contract compliance for PSL (Personal Seat License) sales and transfers. The position requires balancing daily revenue reports while reviewing contract terms and processing amendments.

Responsibilities

• Finance & Reporting
  • Balance and maintain daily detailed reporting of all monies collected for PSLs and Titans season tickets
  • Monitor bank accounts and process payments through the ticketing system
  • Execute check payments through the ticketing system and coordinate with banking partners
  • Track New Stadium sales and run monthly commission reports for eligible sales reps per commission guidelines
  • Support end-of-month reporting and year-end balancing for ticketing revenue
  • Monitor and help resolve chargebacks, returned payments, and payment declines
  • Process PSL cancellations quarterly
• Contract Compliance
  • Review PSL contracts for Nissan Stadium sales to ensure accurate submission and documentation
  • Process contract amendments and manage the PSL transfer process end-to-end
  • Perform general account maintenance within the ticketing system to keep contract and account records current
• General
  • Perform other related duties as assigned

Requirements

• Required Qualifications
  • Bachelor’s Degree
  • Proficient in Microsoft Excel (pivot tables, reconciliation formulas)
  • Strong analytical, organizational, and problem-solving skills; comfortable managing detail-heavy work under deadline
  • Team-oriented, strong work ethic, and enthusiastic about contributing to department and organizational success
• Preferred Qualifications
  • Bachelor’s degree in finance, accounting, business administration, or related field
  • Experience with SeatGeek Unify (or comparable ticketing platform)
  • Prior accounting, bookkeeping, or financial reconciliation experience
  • Familiarity with contract review or administrative compliance work

Skills

• Communication: Clearly communicates reconciliation discrepancies, payment issues, and contract terms across Finance, Ticket Operations, and banking partners.
• Collaboration: Partners with banking contacts, sales reps, and internal departments to resolve payment issues and keep account records accurate and current.
• Problem Solving: Identifies and resolves chargebacks, returned payments, and contract discrepancies with sound judgment under deadline pressure.
• Accountability: Owns the accuracy of daily revenue reports and PSL contract documentation, ensuring compliance with reporting deadlines and contract terms.
• Adaptability: Shifts smoothly between detail-heavy finance reconciliation and contract compliance work, especially during games and stadium events when volume spikes.

Schedule

Monday – Friday, standard business hours, with availability to work Titans games, stadium events, and occasional evenings/weekends as required.

Physical Requirements and Working Conditions

• Work Environment: Office
• Physical Requirements: Ability to sit for extended periods, lift up to 25 pounds