Coordinator Surgery/Special Unit - Heart, Vascular & Thoracic Institute (HVTI)

About the role

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Coordinator Surgery/Special Unit, you will play a vital role in supporting the Heart, Vascular & Thoracic Institute (HVTI) by coordinating outpatient appointments and cardiac testing procedures for new and established patients, as well as inpatient needs when required. In this highly collaborative role, you will manage the scheduling of procedures, admissions, and appointments while serving as a key point of contact for patients, providers, and caregivers. At Cleveland Clinic, exceptional patient experiences begin with seamless coordination. As one of the first hospitals in the nation to make outstanding customer service a cornerstone of our mission, we rely on dedicated coordinators to keep operations running efficiently. Your attention to detail, organizational skills, and commitment to patient-centered care will help ensure every patient receives timely, compassionate, and coordinated care throughout their treatment journey.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Qualifications

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Schedule

A caregiver in this position works M-F, 8:00am—4:30pm. No weekend, evenings, or holidays.

Physical requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.
• Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Pay

Minimum hourly: $16.47 Maximum hourly: $23.61