Coordinator Service III (Customer Service)
Utah State University · Logan, UT · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Required Documents" etc? That's application instructions, so remove. Also remove "Advertised Salary Commensurate With Experience, Plus Excellent Benefits" - that's salary but says commensurate with experience, which is placeholder; we should not create Pay section unless posting actually states them. It says "Advertised Salary Commensurate With Experience, Plus Excellent Benefits". That's not specific; we should not create Pay section. Benefits: says "Plus Excellent Benefits" but not specific; we should not create Benefits section unless specific. So we likely will not include Benefits or Pay sections. Schedule: not mentioned. So we may have sections: About the role (Overview), Responsibilities, Qualifications (maybe includes Minimum Job Requirements and Preferred Requirements), Knowledge, Skills, And Abilities (maybe Skills). The instructions: use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly.
We have Overview paragraph(s). That could be About the role.
Responsibilities: we have a big list under "Responsibilities" and also "Performs Duties And Responsibilities As Follows". We'll combine.
Qualifications: Minimum Job Requirements and Preferred Requirements.
Skills: Knowledge, Skills, And Abilities list.
We should not include Requirements heading if we don't have separate Requirements besides Qualifications? Could combine but we have Qualifications. Could also include Requirements as same as Qualifications? Better to follow headings: About the role, Responsibilities, Qualifications, Skills. Not include Requirements if not distinct.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep the details as given, but we can format as
- for lists. For prose, use
. Must not repeat job title. We need to strip boilerplate: things like "University Highlights", "ADA Employees work indoors...", "Founded in 1888..." etc. Those are boilerplate/unrelated to job. Also remove "Notice of Non-discrimination", etc. Also remove "Required Documents", "Along with the online application..." etc. Also remove "Advertised Salary Commensurate With Experience, Plus Excellent Benefits". Also remove "ADA Employees..." etc. Also remove "University Highlights" paragraph. Also remove "For over 100 years..." etc. Also remove "Learn more about USU." etc. Also remove "The university provides a Dual Career Assistance Program..." etc. Also remove "updated 12/2025 Notice of Non-discrimination" etc. Also remove all that. Thus final HTML will contain:
About the role
Overview The Facilities Customer Service (Coordinator Service III) role is primarily the first touch point and central communication hub for USU Facilities. As such, this position is responsible for a vast array of knowledge regarding all of USU buildings, key and access control systems, and USU policies and procedures. This position also ensures that Facilities operations are efficient and that customer work requests are taken accurately, promptly and courteously using discretion as needed. Kind, patient, and prompt customer service skills are required to answer telephones, emails, and various other incoming and outgoing correspondences. Will assist visitors, and resolve customer concerns and inquiries in a way that exceed customer needs. Works closely as a team and independently to make sure that the day-to-day building operations and access run smoothly.
But note: The overview text includes "Overview". We could keep that as part of paragraph. Might be redundant but okay. Then Responsibilities: we need to list each duty as - . The responsibilities list is long; we need to capture all items from the "Responsibilities" section and also the "Performs Duties And Responsibilities As Follows" section. We'll combine them into one list.
We must be careful not to lose any detail. Let's extract responsibilities from the text.
From the posting:
Responsibilities
Assists Customer Service Desk as follows:
Serves as the main point of communication between all of central and statewide campuses and Facilities departments.
Responsible for determining level of work done and make assignments to appropriate shop(s) on all work requests.
Responsible for determining appropriate billing information for all Facilities work.
Clearly communicates via telephone, walk in’s, email, radio, Ready, and AiM systems.
Coordinates with campus departments for utility outages and construction notices.
Work closely with USU Public Safety departments for any emergency work or Fire Code Violations and resolve safety and security issues.
Coordinate with USU Risk Management to resolve any Facility Insurance Claims placed by the Logan and Statewide Campuses.
Communicate and work closely with Deans, Vice Presidents, Directors and Department Heads throughout USU to resolve any Facility related issues and to schedule Facilities related work.
Cultivates positive relationships with different Facilities Departments, the USU Campus Community, and public by understanding their needs and expectations, including providing technicians with the necessary information to complete a work request.
Provide exceptional customer service in person, via e-mail, phone, and numerous computer programs.
Determine levels of access for key requests submitted by departments on central and statewide campuses.
Assists in the smooth and efficient scheduling of moving services; to ensure that customers’ needs are met.
Work closely with USU Office of Events to communicate services from Facilities for scheduled events.
Records key deposits via cash or credit card and issue refunds to key patrons.
Reconciles cash drawer nightly.
Reconciles key & access rights annually with USU Departments.
Assists with providing access to USU personnel within access control program.
Assists the Supervisor of the department and other Customer Services team members in a variety of office functions and duties.
Assists students, faculty, and staff with highly varied, complex, and non-recurring questions/problems.
Provides training to internal and external departments regarding Facilities work order requests, access control (key) requests.
Performs miscellaneous data entry and job-related duties as assigned.
Uphold Facilities Mission & Values.
Then later: Performs Duties And Responsibilities As Follows
Establishes, maintains, and updates files, databases, records, and other documents.
Composes and word processes a variety of standard documents and correspondence.
Uses various software applications, such as spreadsheets, relational databases, statisticalpackages, and graphics packages to assemble, manipulate and format data and reports.
Coordinates with other departments to accomplish specialized tasks by obtaining relevant data.
Attends customer service building visits as requested; takes notes, follows up with reported problems and issues.
Orders, stocks, and distributes office supplies as needed.
Sorts, screens, and distributes incoming and outgoing mail and e-mails as needed.
Builds and maintains relationships with building representatives and campus community.
Performs miscellaneous job-related duties as assigned.
We need to include all these as list items.
Now Qualifications: Minimum Job Requirements: Four years of experience; or an associates degree plus two years of experience; or a bachelor's degree in an office environment with excellent interpersonal skills demonstrating tact and sensitivity in dealing with internal and external customers.
Preferred Requirements: Prior customer service experience is preferred; Knowledge of BOX & Service Now programs; Knowledge of USU Buildings and outdoor spaces; Knowledge of numerous craft and trade functions.
We'll put these under Qualifications heading, maybe split into Minimum and Preferred as sublists? But we can just list all as items.
Now Skills: Knowledge, Skills, And Abilities list:
Ability to work independently as well as in a fast-paced team environment
Effective multitasking in a fast-paced, noisy office environment.
Ability to act quickly, calmly, and effectively in urgent and emergent situations
Strong interpersonal skills, flexibility, and customer service orientation.
Skill in the use of multiple computer and related software applications
Skill in Microsoft programs
Knowledge of University forms, policies and procedures
Knowledge of service request procedures
Knowledge of control systems, equipment and campus facilities
Skill in the use of personal computer and related software application (duplicate)
Skill in handling customer complaints and problems
Ability to organize information and prioritize tasks effectively
Ability to communicate effectively orally, electronically and in writing
Ability to maintain confidentiality
Ability to maintain control and composure in a fast-paced, stressful environment
Ability to make decisions when administrators are not present
Ability to work accurately under pressure, while responding to the many needs of the office at once
We should deduplicate duplicates: "Skill in the use of personal computer and related software application" appears twice; we can keep one.
Now we need to ensure we don't include any boilerplate like "University Highlights", "ADA Employees...", etc.
Now produce HTML.
We must not include or . Just fragment.
Let's craft.
We'll have:
About the role
Overview The Facilities Customer Service (Coordinator Service III) role is primarily the first touch point and central communication hub for USU Facilities. As such, this position is responsible for a vast array of knowledge regarding all of USU buildings, key and access control systems, and USU policies and procedures. This position also ensures that Facilities operations are efficient and that customer work requests are taken accurately, promptly and courteously using discretion as needed. Kind, patient, and prompt customer service skills are required to answer telephones, emails, and various other incoming and outgoing correspondences. Will assist visitors, and resolve customer concerns and inquiries in a way that exceed customer needs. Works closely as a team and independently to make sure that the day-to-day building operations and access run smoothly.
Responsibilities
- Serves as the main point of communication between all of central and statewide campuses and Facilities departments.
- Responsible for determining level of work done and make assignments to appropriate shop(s) on all work requests.
- Responsible for determining appropriate billing information for all Facilities work.
- Clearly communicates via telephone, walk in’s, email, radio, Ready, and AiM systems.
- Coordinates with campus departments for utility outages and construction notices.
- Works closely with USU Public Safety departments for any emergency work or Fire Code Violations and resolve safety and security issues.
- Coordinates with USU Risk Management to resolve any Facility Insurance Claims placed by the Logan and Statewide Campuses.
- Communicates and works closely with Deans, Vice Presidents, Directors and Department Heads throughout USU to resolve any Facility related issues and to schedule Facilities related work.
- Cultivates positive relationships with different Facilities Departments, the USU Campus Community, and public by understanding their needs and expectations, including providing technicians with the necessary information to complete a work request.
- Provides exceptional customer service in person, via e-mail, phone, and numerous computer programs.
- Determines levels of access for key requests submitted by departments on central and statewide campuses.
- Assists in the smooth and efficient scheduling of moving services; to ensure that customers’ needs are met.
- Works closely with USU Office of Events to communicate services from Facilities for scheduled events.
- Records key deposits via cash or credit card and issue refunds to key patrons.
- Reconciles cash drawer nightly.
- Reconciles key & access rights annually with USU Departments.
- Assists with providing access to USU personnel within access control program.
- Assists the Supervisor of the department and other Customer Services team members in a variety of office functions and duties.
- Assists students, faculty, and staff with highly varied, complex, and non-recurring questions/problems.
- Provides training to internal and external departments regarding Facilities work order requests