Customer Contact Center Coordinator III

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations.

Learn more about LexisNexis Risk.

About our team

VitalChek, a LexisNexis© Risk Solutions company, is America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987 and continue to provide the highest level of security and convenient certificate ordering solutions.

About the role

Work on-site at Kansas Vital Records Office researching, processing, fulfilling, and shipping vital records orders.

Responsibilities

• Fulfilling VitalChek premium service orders within 2 business days
• Fulfilling all other VitalChek orders
• Researching discrepancies
• Contacting customers, answering phones/emails
• Following all compliance and privacy rules
• Reporting issues with processes/systems
• Communicating with on-site management
• Attending and completing all scheduled meetings and trainings
• Managing workload to remain within stated processing time
• Ordering supplies

Qualifications

• Strong verbal, written, communication skills
• Adaptability to process changes
• Ability to multi-task and manage time effectively
• Proficient in web and PC based applications
• Ability to work independently with minimal supervision
• High School Diploma or equivalent

Pay

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

Benefits

Country-specific benefits are offered. Access benefits specific to your location.