Customer Contact Center Coordinator III

About the role

Work on-site at [insert agency] researching, processing, fulfilling, and shipping vital records orders.

You’ll Be Responsible For:

• Fulfilling VitalChek premium service orders within 2 business days
• Fulfilling all other VitalChek orders
• Researching discrepancies
• Contacting customers, answering phones/emails
• Following all compliance and privacy rules
• Reporting issues with processes/systems
• Communicating with on-site management
• Attending and completing all scheduled meetings and trainings
• Managing workload to remain within stated processing time.

Qualifications

• Strong verbal, written, communication skills.
• Adaptability to process changes.
• Able to multi-task and manage time effectively.
• Proficient in web and PC based applications.
• Able to work independently with minimal supervision.
• High School Diploma or equivalent.

Pay

U.S. Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

Benefits

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.