Coordinator Senior Admissions

About the role

Fulfills all duties and responsibilities of the Admissions Coordinator position.

Responsibilities

• Performs additional, elevated opening, closing, and intake operations AC tasks.
• Functions as a positive, professional role model and sets the example for ACs in the performance of all AC duties and responsibilities.
• Supports the VITAS mission, core values, and Care Connection Center cultural platforms at all times.
• Is a strong mentor for all new ACs throughout their onboarding and probationary period of employment.
• Supports ongoing development of all ACs in coordination with all Care Connection Center initiatives and programs.
• Supports Telecare Operations with Sr. Patient Care Coordinator responsibilities as needed.
• Takes the initiative in developing effective relationships with the Care Connection Center and all other department teams.
• Immediately escalates all concerns and/or needs to the appropriate Care Connection Center management team member.

Qualifications

• Two or more years related experience in medical terminology and/or in a call center environment.
• At least one year of admissions experience.
• Ability to attain goals in a fast-paced, dynamic environment.
• Exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.
• Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service.
• Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm.
• Prior experience in working collaboratively with other functional leaders to drive action plans.
• Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously.

Skills

• Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
• Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions.
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.

Bilingualism

Bilingual in English/Spanish is a plus.

Education

• Completion of high school or basic education equivalency required.
• Medical or business office education or training desired.

Special Instructions to Candidates

EEO/AA M/F/D/V