Coordinator Admissions

Responsibilities

• Process new referrals via telephone, email, fax, and website inquiries.
• Routine follow-up on pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify Managed Care Department of commercial insurances and managed health care plans.
• Notify Marketing Representatives of new referrals outside of working hours.
• Call patients and families to offer same-day appointments to ensure timely admissions.
• Seek assistance from the Program Scheduler for appointment needs during non-working hours.
• Assign appointments to VITAS Admissions Representatives and provide reports outside of working hours.
• Complete admission consent paperwork as needed.
• Update referral sources on the status of their referred patients when appropriate.
• Establish and maintain effective relationships with internal and external customers.
• Take reports from VITAS Admissions Representatives and accurately document outcomes.
• Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
• Support coworkers and encourage teamwork among peers.
• Provide training and mentoring to new team members as assigned.
• Participate in morning check-in meetings with the Program Scheduler to review staffing and scheduling needs.
• Support the VITAS Mission, Core Values, and Care Connection Center cultural platforms.

Qualifications

• Two or more years related experience in medical terminology or call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Superior communication skills, both verbal and written, to provide a concierge level of service.
• Working knowledge of computers, internet access, and various software packages.
• Prior experience in collaborating with other functional leaders to drive action plans.
• Highly organized and capable of managing multiple responsibilities simultaneously.
• Must be bilingual in English/Spanish for additional consideration.

Education

• Completion of high school or basic education equivalency required.
• Medical or business office education or training desired.

Special Instructions to Candidates

• EEO/AA M/F/D/V.