Admissions Coordinator

Responsibilities

• Respond to referrals from physicians, hospitals, SNFs, ALRs and the community
• Perform data entry, retrieve information from various software systems, document, process and follow up on hospice referrals
• Serve as a customer service liaison with referral sources to obtain documentation to support terminal diagnosis and admission to hospice
• Secure approvals in community and nursing home applications
• Coordinate with the community and facilities to meet their service needs
• Maintain a high level of urgency, customer consciousness and service excellence
• Provide information to prospective patients, families, and referral sources
• Demonstrate effective coordination of referrals from physicians and other referral sources
• Participate in agency and community programs as requested to promote professional growth and understanding of hospice care
• Data entry of information
• Participate as an active supporter of the Treasure Coast Hospice compliance program
• Teach and uphold Treasure Coast Hospice’s standards with a focus on perfect documentation, perfect visits, perfect communication, and professional dress & behavior
• Lead, develop and motivate employees with confidence, energy, integrity and resources
• Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned

Requirements

• Minimum of three (3) years training or equivalent work experience in clerical, administrative or billing services preferred
• Must possess a minimum of intermediate computer and software skills
• Netsmart EMR knowledge preferred
• Strong communication skills including excellent verbal and writing abilities
• Minimum Associates degree preferred
• Understanding of end of life care
• The ability to maintain harmonious, constructive relationships with internal and external customers

Qualifications

• Attendance is a condition of employment
• OSHA Category Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues)

Key Result Areas

• Responsible for securing approvals in community and nursing home applications
• Coordination with the community and facilities to meet their service needs
• Ability to multi-task, function independently, and as a member of the team
• Ability to maintain harmonious, constructive relationships with internal and external customers
• Demonstrate effective written and verbal communication skills
• Provide information to prospective patient, families, and referral sources
• Demonstrate effective coordination of referrals from physicians and other referral sources
• Shares in staffing coverage when necessary on weekend/holiday and emergencies
• Participates in agency and community programs as requested to promote professional growth and understanding of hospice care
• Participate as an active supporter of the Treasure Coast Hospice compliance program
• Teach and uphold Treasure Coast Hospice’s standards with a focus on perfect documentation, perfect visits, perfect communication, and professional dress & behavior
• Lead, develop and motivate employees with confidence, energy, integrity and resources
• Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned

Pay

M - F, 8:30 a.m. - 5:00 p.m.

Schedule

M - F, 8:30 a.m. - 5:00 p.m.