Senior Admissions Coordinator

About the role

The Senior Admissions Coordinator plays a key role in shaping financial, operational, and leadership goals within patient access services. This position guides the patient’s financial experience by reviewing insurance and authorizations, explaining costs, and accepting payments before, during, and after service.

Responsibilities

• Confirm insurance coverage and benefits, research out-of-pocket costs, and collect payments pre-, during, and post-admission.
• Initiate payment plans and secure authorizations.
• Coordinate bed placement, admission, discharge, and transfer of patients.
• Partner with clinical teams on patient activity tracking and verify accurate physician order entry.
• Manage patient valuables and oversee the release process.
• Answer a high volume of calls from families, insurers, and other staff.
• Provide leadership and administrative support by training and onboarding new team members.
• Act as supervisor in the absence of leaders.
• Coordinate with utilization review for retrospective requests and appeals.
• Manage paperwork for in-house deaths and assist physicians with electronic death certificate completion.

Requirements

• Associate’s Degree and 3 years of relevant experience (preferably in a hospital or healthcare setting) or equivalent combination of education and experience.
• Excellent communication skills and ability to handle multiple priorities.
• Must obtain CHAA certification within two years of appointment.

Preferred Qualifications

• Knowledge of medical terminology.
• Prior experience with hospital patient benefits and authorization requirements for Admissions.
• Ability to mentor others and efficient time management skills.

Schedule

Monday through Friday, with occasional holidays and weekends.