Coordinator Admissions

Responsibilities

• Process new referrals that arrive by telephone, email, fax, and website inquiries, tailoring the approach to the needs of the referral source.
• Perform routine follow-up on multiple lists of pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify the Managed Care Department of commercial insurances and managed health care plans.
• Notify Marketing Representatives of each new referral outside of working hours (8 PM–8 AM local time and weekends).
• Call patients and families to offer same-day appointments, ensuring timely admission.
• Seek assistance from the Program Scheduler to determine appropriate staffing and coverage for appointment needs during business hours (8 AM–8 PM local time, Monday through Friday).
• Explain hospice benefits and services to patients and families as needed.
• Assign appointments to VITAS Admissions Representatives and provide them with appointment reports outside of Program Scheduler hours (8 PM–8 AM local time and weekends).
• Complete admission consent paperwork as needed.
• Update referral sources on the status of their referred patients when appropriate.
• Establish and maintain effective relationships with internal and external customers.
• Take reports from VITAS Admissions Representatives and accurately document outcomes.
• Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
• Support coworkers and encourage teamwork among peers.
• Provide training and mentoring to new team members as assigned.
• Perform other duties and special projects as determined by the department supervisor or director.
• Participate in morning check-in meetings with the Program Scheduler to review staffing and scheduling needs for the day.
• Support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

Requirements

• Two or more years of related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.
• Superior ability to effectively communicate at all levels of customer interaction, both verbally and in writing, to provide a concierge level of service.
• Working knowledge of computers, internet access, and the ability to navigate within automated systems and a variety of software packages.
• Typing speed of at least 45 WPM.
• Prior experience working collaboratively with other functional leaders to drive action plans.
• Highly organized with the ability to manage multiple responsibilities and work on various assignments simultaneously.
• Model positive behaviors focused on supporting integrity, valuing diversity, innovation, building relationships, customer focus, and teamwork.
• Ability to communicate tactfully with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
• Ability to work weekends and holidays as necessary to support Care Connection Center operations.
• Typing speed of at least 40 WPM.
• Bilingual in English/Spanish is a plus.

Qualifications

• Completion of high school or basic education equivalency required.
• Medical or business office education or training desired.