Coordinator Scheduling - New Braunfels Specialty Cardiovascular Surgery

About the role

Coordinates scheduling for the Operating Room, facilitating patient access to the facility and establishing encounters for patients meeting hospital service guidelines. Responsible for accurate data entry of demographic and financial information, ensuring successful financial outcomes for patient services. Communicates directly with patients, families, physicians, and nurses. Requires professional appearance, behavior, good communication skills, dependability, flexibility, and teamwork. This advanced-level position demonstrates the ability to use good judgment in making independent decisions to resolve customer issues in routine operations.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Scheduling:
  • Obtains and accurately inputs all required data elements for scheduling and registration, including patient demographics, financial information, guarantor information, and relevant notes associated with the encounter (address, employment, insurance info, nearest relative, guarantor, insurance plan, admitting diagnosis, working diagnosis, physician information).
  • Prioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner.
  • Reviews the schedule to ensure accuracy.
  • Ensures each patient is assigned only one medical record number.
  • Selects the appropriate patient type based on the department and services required.
  • Documents in account notes.
  • Ensures orders are received and are consistent with tests/procedures.
  • Confirms schedule with each physician daily; confirms a null schedule.
• Customer Focus:
  • Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
  • Greets patients courteously and professionally.
  • Calls patients by name.
  • Asks patients if they may have special needs.
  • Represents the Surgery department in a professional, courteous manner at ALL times.
  • Works with other departments to resolve scheduling issues in a timely and professional manner.
• Errors:
  • Makes minimal errors in performing scheduling/insurance verification. See Error Policy and Procedure for target error rate percentage.
  • Utilizes education information to reduce error rates.
  • Requests additional education information when necessary.
  • Demonstrates ability to select correct insurance plans.
• Education:
  • Provides focused education for staff as needed.
  • Coordinates new hire training (if needed).
  • Assures Healthstream education is completed timely.
  • Attends the majority of Direct Connects.
• Other:
  • Required to assist the hospital in the event of an internal or external disaster.
  • Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital (may require assignment to another area and shift change).
  • Supports the department in achieving established performance targets.
  • Completes required training as needed.
  • Performs all other duties as assigned.

Qualifications

• Education: High School diploma or equivalent required. Associate degree preferred with emphasis in Health/business-related field.
• Experience: 6 months of scheduling experience preferred.
• Licenses, Registrations, or Certifications: None required.

Schedule

5 Days - 8 Hours. Full Time.