Scheduling Coordinator Cardiac Surgeons

Essential Duties And Responsibilities

• Obtain insurance authorization from patient’s insurance company.
• Coordinate patient referrals to specialist as requested by providers.
• Enter and maintain accurate, comprehensive data entry of all referrals into database.
• Verify all pertinent documentation has been provided for the type of referral requested.
• Assemble information concerning patient's clinical background and referral needs.
• Per referral guidelines, provide appropriate clinical information to specialist.
• Call patient with appointment information.
• Document all stages of the referral in the appropriate database or in writing.
• Demonstrate adaptability and accept change in a positive manner.
• Responsible to keep current with corporate communications such as email and internal network such as the Pulse, SJEN, etc.
• Present and ready for work in designated area at assigned time and dressed in appropriate work attire.
• Readily assist other staff members upon completion of assigned duties.
• Understand and adhere to all departmental policies and procedures.
• Responsible for completing and maintain all required training relative to job function.
• Exemplify a strong adherence to the professional code of conduct.
• Maintain a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients.
• Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.
• Abside by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.
• Perform duties and assist providers as part of the practice care team.
• Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.
• Participate in quality improvement initiatives as part of the practice care team.
• Ensure job functions align with office policies and procedures and patient-centered medical home standards.
• Perform other duties and responsibilities as required or requested.

Knowledge, Skills And Abilities

• Knowledge of practice management computer systems (maybe name system i.e. EPIC).
• Demonstrated ability to work independently and as a team.
• Knowledge of general office machines and telephone system.
• Familiarity with identification of medical documents.
• Ability to work well under pressure and within tight deadlines.
• Ability to multitask and adapt to shifting priorities.
• Maintain high degree of discretion when dealing with confidential information.
• Detail oriented.

Education And Experience

• High School diploma or equivalent.
• Experience in an office environment and/or health care setting helpful.

PHYSICAL DEMANDS

• Sedentary work- majority of time sitting.
• Repetitive motion of hands, fingers, and wrists.

WORK ENVIRONMENT AND HAZARDS

• Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.