Coordinator, Rights Management - The Orchard

About The Orchard

The Orchard is a leading global music distributor and Artist & Label services company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and adapt in the dynamic global music industry. They specialize in being artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical distribution solutions. The Orchard's comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more. The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

Responsibilities

• Research and resolve rights-related issues, such as ownership conflicts, 3rd party claims, and user disputes.
• Provide an extraordinary level of support internally and externally to ensure that rights-related issues are resolved immediately.
• Maintain strong knowledge of proprietary platform technology (YouTube, Meta, TikTok, SoundCloud), along with the processes that pertain to it.
• Review, update, and audit content maintained in YouTube’s CMS and The Orchard’s proprietary tools with a high level of detail, speed, and accuracy, all based on strict deadlines.
• Work closely with team members and management, communicating issues and roadblocks pertaining to department projects and procedures.

Requirements

• Experience in data entry, customer service, or legal fields.
• Proficiency in Microsoft Excel and Google Docs.
• Well-organized and attentive to detail.
• Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously.
• Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities.
• Fluency in additional languages preferred, but not required.
• Experience working in a CMS (such as YouTube CMS, Facebook Rights Manager, or SoundCloud Deck) and customer service software (such as Zendesk) is a bonus, but not required.
• Experience with data analysis platforms (e.g. Looker) a bonus, but not required.
• Basic knowledge of copyright and current popular music landscape.

Qualifications

• Basic knowledge of copyright and current popular music landscape.

Skills

• Basic knowledge of copyright and current popular music landscape.

Benefits

• A modern office environment designed to foster productivity, creativity, and teamwork.
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA).
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.

Pay

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. New York Pay Range $48,000—$50,000 USD.

Schedule

Office-first role, in office 4 days a week.