Coordinator of Tutoring Services

Employee Classification: PT - Professional/Technical | Pay Grade: PT 08 | Division: Academic and Student Affairs | Department: Academic Programming and Services | Campus Location: Main Campus

About the role

Oversee all activities of Tutoring Services at Holman Success Center. This position will work in a team environment that will facilitate creating, establishing, and maintaining the tutoring culture that supports students institution-wide.

Responsibilities

• Supervise all activities of Tutoring Services at Holman Success Center, including recruitment, selection, training, maintaining list of qualified students willing to tutor privately, creating and scheduling in-person and virtual tutoring sessions, management and evaluation of tutors, and management of program graduate assistants.
• Plan, develop, assess, and deliver academic workshops targeted to undergraduate students.
• Evaluate tutoring needs based on DFWI (drops, fails, withdrawals, incompletes) course rates, volume, and student requests.
• Develop and monitor the student help tutoring budget.
• Identify/create instructional resources for tutors and students – support an instructional resources website.
• Maintain communication and coordination with departmental faculty, staff liaisons, and other EMU student service centers for tutoring services.
• Collect, analyze, and report data for program evaluation and improvement. Make regular reports to the Department Head.
• Maintain professional expertise through reading, participation in professional organizations and workshops, and other relevant professional development activities.
• Coordinate and supervise the Individual Tutoring, Supplemental Instruction (SI), Study Tables, and Academic Success Workshops.
• Provide direct supervision for student employees, including tutors, Supplemental Instruction Leaders, peer mentors, and graduate assistants as assigned.
• Develop and implement comprehensive recruitment, hiring, onboarding, training, evaluation, and retention processes for all tutoring and Supplemental Instruction personnel.
• Establish and maintain operational systems, policies, procedures, manuals, and documentation that promote consistency, continuity, and program effectiveness.
• Coordinate semester scheduling for tutoring, Supplemental Instruction sessions, study tables, workshops, and related academic support services.
• Perform related duties as assigned.

Requirements

• Advanced knowledge and skills in student success and learning techniques, typically acquired through a master's degree in an educational discipline or educational leadership.
• A minimum of two years of experience in a college-level learning center.
• Experience with CRM systems.
• Strong written and oral communication skills, organizational skills, and interpersonal skills.

Preferred Qualifications

• Formal tutoring at the college or university level.
• Proficiency with Microsoft Office Suite.

Appointment Percentage: 100%